Silver Airways
Reviews and Complaints
This system work well,,as I try to call with my cell phone and lost 8 dollars before my phone ran out of $
Preferred solution: Let the company propose a solution
Horrible flight attendent
Refuse to fly
The worst service ever
Silver Airlines and Tallahassee Airport have HORRIBLE Customer Service
Just received an email after a month from Silver Airways and they continue to lie and will do nothing to assist me in almost 1000 in lost income for their *** service. Said I wasnt at gate at 6:03 but 6:09 as it that MAKES ANY DIFFERENCE!
They still left a passenger behind and stranded when they left early. Also stated that the attendant paged me 4 times. Guess what that part of the airport is under construction I never heard any page and was less than 500 feet away.
Im filing a lawsuit contact me if you want to join it. lisaapproved@ hotmail
- Being left in airport with no way to return home
- Rude airline attendant
Preferred solution: Full refund
Departure was detained for at least 1-12 hours nobody available for help
Preferred solution: cost of luggage returned and free tickets for 2 people
Worst Customer Service (military member)
My flight from Tallahassee to Tampa was delayed by over 3 hours, which caused me to miss my bus from Tampa to home in West Palm Beach. I was stuck since it was a Sunday, no other busses were going to West Palm.
I noticed online from reading my delay updates that flight 81 and my plane was continuing service on to West Palm Beach. Tallahassee ticket counter assistants Austin Poy and Theresa Howe confirmed to me that there were open seats remaining on the Tampa-West Palm Beach flight. Also, they confirmed to me that the website would not allow any new purchases on that flight because it was too late at that point. I petitioned, as an active-duty Military Member and a student, to take one of the available seats to arrive at my final destination (West Palm Beach) since there was space, and sales online were ceased.
Receiving no help from the ticketing counter in Tallahassee, I had them call the corporate office for me and they were put on hold for over 30 minutes, as they called the SAME customer service number I had tried earlier (phone customer service told me I had to talk to the ticket counter). Finally, they realized they had a direct line to corporate after 20 mins, and they said I could have that seat, but for a destination change fee of $197, almost double the price that I paid for my original round trip ticket. As a result, I had to spend the night in Tampa and find a new ride to West Palm the following day, Monday the 31st. There was a Tampa-West Palm flight offered by Silver on Monday, but I now refuse to fly with Silver ever again after this unpleasant experience.
Traveling often due to military duties, and living/having friends living in popular Silver destinations, I will now find other means of transportation and will never fly with them again. I will be sure to tell my active duty shipmates to avoid Silver at all costs as well.. Silver singlehandedly ruined my weekend trip to visit family. Sent this exact complaint to their customer feedback page, and it's been a week without a single email or phone call response.
Simply terrible service.
I know Airlines customer service is typically bad, but atleast they respond to your complains and concerns. Silver doesnt even have the decency to do that.
Could not be worse
Never again
Flew from Tallahassee to Orlando November 9th and flew back.
Silver should refund a percentage of each late flight ticket
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Verified Reviewer | Fort Lauderdale, FloridaTerrible customer service
- Customer service
- Poor service
Preferred solution: Let the company propose a solution
Flight delays
Worst experience in 50 years
It's ok- stay for hurricane Irma!
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Worst airline...flew from Marsh Harbor to Fort Lauderdale...plane over 2 hours late...missed connecting flight...no offer for hotel etc. Reticketed to the next day....checked with Jet Blue...we we told info wasn't complete..so although we had seats, tickets couldn't be issued...Called Silver , spoke to a lady who assured us it was complete...asked for a confirmation email to sent...Seem to be an issue..no email...called back an hour later..waited 28 minutes...while she again tried to email infomation...she hung up..Settled it at the airport in person!