Brizeida Lqi

This system work well,,as I try to call with my cell phone and lost 8 dollars before my phone ran out of $

I can understand now why it cost me $50 ( this is why you have the freedom fares option ).. but i think I should of been able to recover the extra bag expense that you also charge me....I was under the idea that within 24 hr I could cancel my reservation as I had to do with jet blue and priceline ( american ),,as it was a weather issue that cause me to cancel them,,which was part of my trip coming from eleuthera to the USA..back to Eleuthera..After reading you policy about cancellation again more carefully ,,,which is different then the major USA airlines....It would be kind,,If you could be understanding and also give me 1 bag for free on my next trip when I use the voucher..that would be great,,as I have travel many times on your airlines and live in Eleuthera...thanks in advance if this could happen. sincerely Barry Zaritzky ( barryatc@***.com )
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Loss:
$85
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Anonymous

Horrible flight attendent

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Janet an African American woman was the flight attendant on flight 74 out of Key West to Tampa on 11/27 ...I was seated in exit row and the seat belt was very short and did not go around me. My husband rang the attendant bell and from the front of the plane ( we were in row 7) she yelled “who needs the extender”. He discreetly pointed to me. It took her a while and she came back w it only to announce to the entire row that it was an FAA rule that anyone in an extender couldn’t sit in the seat...I said fine where should I sit and she loudly said I am not sure if anyone will change with you, a nice women was kind enough to switch only after I was humiliated. Mind you the flight attendant was NOT a small woman ...watch out for this one baddddd attitude rude just stared at us when we left no thank you no good bye...this airline has a long way to go
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Reason of review:
Poor customer service
1 comment
Guest

Worst airline...flew from Marsh Harbor to Fort Lauderdale...plane over 2 hours late...missed connecting flight...no offer for hotel etc. Reticketed to the next day....checked with Jet Blue...we we told info wasn't complete..so although we had seats, tickets couldn't be issued...Called Silver , spoke to a lady who assured us it was complete...asked for a confirmation email to sent...Seem to be an issue..no email...called back an hour later..waited 28 minutes...while she again tried to email infomation...she hung up..Settled it at the airport in person!

Anonymous

Refuse to fly

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We got ourselves reticketed on United after they wanted to charge us for child seats. I wasnt happy but would have sucked up the baggage fee (although we should get codeshare benefits in my opinion) but not for a car seat. This airline policy is not damily friendly at all.
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Aubreyanna Tvw

The worst service ever

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Your plain broke on bahamas and i stack in Florida... nobody here to help... the worst airlines ever used... i will report it this fir sure
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Reason of review:
Poor customer service
Ogechi Ytx
map-marker Fort Lauderdale, Florida

Silver Airlines and Tallahassee Airport have HORRIBLE Customer Service

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Updated by user Sep 22, 2017

Just received an email after a month from Silver Airways and they continue to lie and will do nothing to assist me in almost 1000 in lost income for their *** service. Said I wasnt at gate at 6:03 but 6:09 as it that MAKES ANY DIFFERENCE!

They still left a passenger behind and stranded when they left early. Also stated that the attendant paged me 4 times. Guess what that part of the airport is under construction I never heard any page and was less than 500 feet away.

Im filing a lawsuit contact me if you want to join it. lisaapproved@ hotmail

Original review Sep 21, 2017
On August 22, 2017 I checked into my flight online on my way to the Tallahassee airport and arrived at the counter at 5pm and waited in line to get my boarding pass. My Confirmation Number# VVYDOO. I received my boarding pass and was in the gate area by 5:15. The gate was A1 which is under partial construction. The flight was due to leave at 6:13pm. I went approximately 500 feet to use the ladies room, plug my phone in and get a beverage for the flight. I saw the Representative at the gate and she confirmed she saw me, this is not a large area. At 6:00 I checked the flight board and it said boarding I walked to the gate which I could see from where I was easily, and when I arrived at 6:03 was told the plane had left and that they had called my name 4 times. I never heard ANY announcements at all for my name. I said please call the pilot and let me on the flight, that is when another Silver Rep. a female blonde 50 year old approx came from the plane's gateway and said the flight is gone and Im not calling the pilot. The Flight was not gone at all, all she had to do was radio the pilot I was there. She was extremely rude and the two employees continued to talk about a sweater that one needed on their radios back and forth no attempt to contact the crew or pilot was made. The young lady at the gate confirmed she saw me at the gate, so why not walk over and get me? I requested another flight to West Palm Beach and was told there wasn't one. I was stranded in Tallahassee and had no where to stay or money to get a hotel or transportation. Its been a month and Silver havent even attempted to respond to me and the TIA officials passed me around like a *** in a Frat House. Disgraceful and EXTREMELY stressful. Im out a day of wages, hotel meals and uber. DO NOT FLY SILVER and if you can avoid Tallahassee International Airport they DO NOT CARE about you or what their Vendors do to you.
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Loss:
$1000
Cons:
  • Being left in airport with no way to return home
  • Rude airline attendant
Reason of review:
Stranded with no way home!

Preferred solution: Full refund

2 comments
Guest

You were late period.gates close 1 to 15 min before departure.to make sure the plane makes the takeoff time.the 15 mins is for preflight preps and checklists and time to taxi.if they miss the takeoff slot they get put at the back of the line delaying everyone.not fair for everyone who was on time to delayed because you left the gate and were late.even if the plane was still there it would not be as fast as opening the door real quick and letting you on.there are preflight duties.they have to do a head count of passengers,then pilots do a weight and balance of the aircraft and enter into the airplanes computer.then there’s the preflight duties in the cabin they have announcements required by the faa that must be heard by all passengers.if they allowed you to board and they have completed all the preflight preparations they would have to start it all over and that would delay the plane and all the people who were at the gate on time

Guest
reply icon Replying to comment of Guest-1625919

DEAR ANONYMOUS - I WAS AT THE GATE ON TIME. WHAT PART DONT YOU GET?

I WAS THERE AN HOUR PRIOR AND CHECKED IN AND WAITING FOR MY FLIGHT TO BOARD. I WALKED UP TWICE TO CHECK IT AS THE TINY *** AIRLINE WAS ALSO BOARDING TO TAMPA AT THE SAME GATE, AND SPOKE WITH THE SERVICE CLERK TWICE TO SEE EXACTLY WHEN WE WOULD BOARD. MY FLIGHT DIDNT BOARD AT THE TIME IT WAS SUPPOSED TO, IT LEFT EARLY IN BETWEEN ME CHECKING TWICE. THE PA SYSTEM DIDNT WORK AS THE AIRPORT WAS UNDER CONSTRUCTION!

BEFORE YOU COMMENT ON MY EXPERIENCE READ THE WHOLE THING.

I PAID FOR A SERVICE AND I WAS WRONGED BY SILVER and TIA OFFICIALS PERIOD. LEAVE YOUR NAME COWARD IF YOU WANT TO DISCUSS MY EXPERIENCE ONLINE.

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Anonymous

Departure was detained for at least 1-12 hours nobody available for help

11/22/2017 departure to tampa was supposed to take off at 7:a.m. Nobody was there to give us boarding passes or to take our luggage. Nobody was there to give us any information and took a long time for any kind of assistance. Finally we took off at about 8:30 a.m. I think that we should be compensated for the $25.00 we paid for our luggage and free tickets would be a kind offer. Flight UA 3050 This was such a bad experience that I think in the future I would think twice about using Silver Airways even though it might cost more. Two passengers Norman and Marilyn Mendelsohn 9875 Harbour Lake Circle, Boynton Beach, FL 33437. My e-mail is mmendo@***.com. A reply and compensation would be appreciated.
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Reason of review:
Poor customer service

Preferred solution: cost of luggage returned and free tickets for 2 people

Anonymous
map-marker Fort Lauderdale, Florida

Worst Customer Service (military member)

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My flight from Tallahassee to Tampa was delayed by over 3 hours, which caused me to miss my bus from Tampa to home in West Palm Beach. I was stuck since it was a Sunday, no other busses were going to West Palm.

I noticed online from reading my delay updates that flight 81 and my plane was continuing service on to West Palm Beach. Tallahassee ticket counter assistants Austin Poy and Theresa Howe confirmed to me that there were open seats remaining on the Tampa-West Palm Beach flight. Also, they confirmed to me that the website would not allow any new purchases on that flight because it was too late at that point. I petitioned, as an active-duty Military Member and a student, to take one of the available seats to arrive at my final destination (West Palm Beach) since there was space, and sales online were ceased.

Receiving no help from the ticketing counter in Tallahassee, I had them call the corporate office for me and they were put on hold for over 30 minutes, as they called the SAME customer service number I had tried earlier (phone customer service told me I had to talk to the ticket counter). Finally, they realized they had a direct line to corporate after 20 mins, and they said I could have that seat, but for a destination change fee of $197, almost double the price that I paid for my original round trip ticket. As a result, I had to spend the night in Tampa and find a new ride to West Palm the following day, Monday the 31st. There was a Tampa-West Palm flight offered by Silver on Monday, but I now refuse to fly with Silver ever again after this unpleasant experience.

Traveling often due to military duties, and living/having friends living in popular Silver destinations, I will now find other means of transportation and will never fly with them again. I will be sure to tell my active duty shipmates to avoid Silver at all costs as well.. Silver singlehandedly ruined my weekend trip to visit family. Sent this exact complaint to their customer feedback page, and it's been a week without a single email or phone call response.

Simply terrible service.

I know Airlines customer service is typically bad, but atleast they respond to your complains and concerns. Silver doesnt even have the decency to do that.

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Reason of review:
Poor customer service
1 comment
Guest

Disgraceful treatment of any person.

Even worse for active Military personnel.

My airline would have charged you nothing for the flight extension in an otherwise empty seat and brought you a Pepsi and a magazine.

Thank you for your service and for defending us all but especially the crumb-bums at that airline ...

Anonymous

Could not be worse

I let it go on my way to Key West, not wanting to completely tarnish my rare getaway, but for my return experience to be 10X worse, I cannot remain silent! From their broken-down, delayed planes (like, delayed all fricken day), resulting in missed connections, to their arrogant and rude gate workers and ticketing agents. This airline is a disaster and a nightmare!! This BS cannot be acceptable business practices! Terrible.
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Reason of review:
Poor customer service
Anonymous

Never again

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Last year, six months after reserving a roubdtrip flight from Fort Myers to Nassau, received a change in the ongoing flight and a cancellation of the return flight. I could not stick to that as we had already reserved our timeshare. When I called Silver Airlines, the representative claimed that he was being very nice to us by refunding our money without charging us for cancelation.... We tried to give them another chance, found out that we could not find a flight, online, The representative seemed to have actually no knowledge of when that flight takes place. When pressured, she said "I guess we don't fly to Nassau from Fort Myers no more." Her words...
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Reason of review:
Order processing issue
Anonymous

Flew from Tallahassee to Orlando November 9th and flew back.

Awesome flight. On time and smooth flying.
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Reason of review:
Good quality
Anonymous

Silver should refund a percentage of each late flight ticket

4th time this year, delayed 3 hrs but good news "my plane is in the air" Really I said, and so was the 3 flights ahead of us. Coincidence? Again & again & again? How can this airway be allowed to operate like this? I'll bet if they make them start refunding a percentage of each ticket to each person that had a late "planes in the air" event, they'd be out of Buisness in a week. Time for a new airline to KW.
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Reason of review:
Bad quality
Chimira E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Terrible customer service

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We were scheduled to depart at 6:25pm.. As soon as we arrived through custom we were notified via messages that the flight was delayed. We were told several different stories as to why the flight continued to be delayed. 1. Weather, 2. Flight was international 3. Needed flight attendant . In fact a manager of silver airways put a flight scheduled after our Orlando flight 67 in the air prior to us. It is 9:25pm and we are still at the airport. We scheduled through jet blue for our Turks And Caicos trip and ended up with silver airways being our connector airline. Ridiculous. The airline employees then said that our flight 67 was coming from out of the country.
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Loss:
$315
Cons:
  • Customer service
  • Poor service
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Pensacola, Florida

Flight delays

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Flight to Tampa has been delayed twice today and with still 2.5 hrs until current departure time, I may never ***. I'm the only person to be in Tampa for daughter's surgery in very early morning. Debating on doing the sure thing route and driving. My return flight was already cancelled and moved to another.
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Reason of review:
Bad quality
Anonymous
map-marker Tamarac, Florida

Worst experience in 50 years

We love going to the Florida Keys but my husband always drives for hours. For the first time ever thought I'd surprise him and pay for a round trip ticket on Silver Airways. I'm writing to you from a shuttle van going from key west to Fort Lauderdale why? Because Silver cancelled the flight. We tried to avoid s long ride home. This is what happens when you deal with amatures. Silver needs to stay out of the airline business. Leave the flying to established airlines.
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Reason of review:
Bad quality
Anonymous

It's ok- stay for hurricane Irma!

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While other airlines are adding flights to accommodate those of us stranded in the keys in the days before the largest hurricane ever recorded, silver inexplicably cancels them. Without sending notifications so we can make alternate arrangements. No rental cars left. Very little gas. Only 1 road out. People are really in a bad spot.
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Reason of review:
Return, Exchange or Cancellation Policy
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