I let it go on my way to Key West, not wanting to completely tarnish my rare getaway, but for my return experience to be 10X worse, I cannot remain silent! From their broken-down, delayed planes (like, delayed all fricken day), resulting in missed connections, to their arrogant and rude gate workers and ticketing agents.
This airline is a disaster and a nightmare!!
This BS cannot be acceptable business practices! Terrible.