Tampa, Florida
0 comments
100% full Not resolved

While attempting to book a round trip flight from Tampa to Pensacola, I kept getting this "error message".When it finally went through, the website had changed my return date!

When I called Silver to change it, they wanted to charge me a $200 change fee for my $165 flight! (This was after being on hold almost an hour)! The flight is three weeks away, and there are many available seats.

One would think they would value their customers enough to make the change after their website mess up!Based on their reviews, they won't be in business much longer.

Review about: Flight.

I didn't like: Poor customer service.

Review #654736 is a subjective opinion of a user.

1.0
Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $331
Preferred solution Full refund

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