My party of four had a flight from Bimini, Bahamas to Fort Lauderdale at 10:50am.We arrived at 9:30am, just to be safe.
It was then we saw two other parties, 3 people each, who arrived 15 minutes prior. We came to the airport, getting greeted with 'Flight Closed' signs. We kept asking what was going on, and after 5 tries (plus additions from the other parties) we were told that registration closes 2 hours prior to the flight. In this case, Lord bless the company, the registration closed at 10 minutes later (9am sharp).
All 10 of us kept pleading to help up onto the flight, but we ended up wasting an hour as we watched our plane leave right before us at 10:30! We had a clear view of the plane, and there weren't even many people on board. The only 'help' we were able to receive was getting transferred to another flight in 24 hours, with a fee of $176 (in addition to the original ticket price). This was not an option, for my party had another flight the next morning at 6am.
I'll also mention their refusal to properly communicate with us, for they were laughing at all 10 of us the entire time.
It felt absolutely horrible, getting there only 30 minutes late (with an hour and a half left of sitting helplessly in an airport), getting no cooperation from the attendants, watching helplessly as the plane leaves, and getting laughed at the entire time.
My party ended up using a ferry with a cheaper fee, but these people ruined our whole experience and the image of the people of the Bahamas.Never using this company to travel ever again.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $450. The author is overall dissatisfied with Silver Airways. The most disappointing about silver airways flight from Silver Airways was poor communication with customers, poor customer service and rude customer service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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