Silver Airways
Silver Airways Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Silver Airways has 1.6 star rating based on 203 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Silver Airways to a friend or colleague.
- Rating Distribution
Pros: Prices, Quick trip here, Fll staff.
Cons: Poor customer service, Poor communication with customers, Rude employees.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Silver Airways has 1.6 star rating based on 203 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Silver Airways to a friend or colleague.
- Rating Distribution
Pros: Prices, Quick trip here, Fll staff.
Cons: Poor customer service, Poor communication with customers, Rude employees.Recent recommendations regarding this business are as follows: "Don't fly with Silver EVER", "AVOID LIKE PLAGUE", "Try another cartier", "Don’t fly them !", "AVOID this airline!".
Most users ask Silver Airways for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
They don't answer their phones its all animated!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pensacola, FloridaTerrible Customer Service Rep
Prepare for the most uncomfortable flight of your life. Most of their planes do not have air conditioning which actually caused a flight to turn around after a passenger passed out from heat exhaustion.
But the absolute worst is their customer service line only has 2 reps. They both work from home and they answer calls when they feel like it. They also have caller ID and will let you sit on hold for hours and hang up right at 6pm. If you have any issues and need to speak to customer service you will need to call from a different number than the one you booked your ticket with.
I've had to lose 4 flights total (around $1,100) because I paid extra to be able to change my flight date but called every day for 7-10 days without anyone picking up or returning calls. They have shady policies with charging fees that have no explanation. They cancelled my flight last minute and then charged me to reschedule- easy way for them to make money.
Book flights, cancel, charge more to reset. Worst airline
- Starts off cheap
- Zero positives
Preferred solution: Apology. Refund. Explanation of Mysterious fees
User's recommendation: Don't fly with Silver EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey won’t give me a refund
- Want more money to rebook
- Cancel you flight
Preferred solution: Full refund
User's recommendation: Don’t fly them !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boca Raton, FloridaNo return call to change res
User's recommendation: Try another cartier
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaMy flight was canceled
- Poor service
Preferred solution: Full refund
User's recommendation: Don't fly silver
Being a Premier 1K I travel a lot in to evS w Silver Airways
Terrible the worst in the realm of aviation
User's recommendation: AVOID LIKE PLAGUE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaI received an email 4 in the morning about my flight was canceled.
- Poor service
Preferred solution: Full refund
User's recommendation: Don't fly silver.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInexistent Customer Service
Today is my second day trying to get a hold on Silver Airways customer service. I was on hold for about four hours yesterday and today the count is two hours and thirty three minutes.
All I am trying to do is add two checked bags to my flight. They do not have the option to do it online, and either tell you to call to add it, or pay extra at the airport. I really don't mind paying their extra fee at the airport, but since they tend to limit the baggage depending on the season, I'd like to have everything done before hand. I wrote an email to customer relations and this is the robot-like answer I got from Jean:
"Thank you for contacting Silver Airways.
You can purchase the luggage with an agent of Silver Airways on the airport. The other option would be to contact our Call Center at 801-401-**** from 8am-7pm.
Below there will be a link for the policies of baggage."
As you can tell, they don't even care to apologize for anything. This company is not even worth doing business with, and I won't after this.
- Offer flights between islands in the caribbean
- Antiquated
- Non-existent customer service
Preferred solution: Apology
User's recommendation: Do not fly with this airline. Spending an extra $100 might save you hundreds and a headache.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaRefund for canceled flight
Cancelation FLL-MCO
This is the SECOND flight I booked with Silver Airlines where they cancelled the flight last minute without an email or text attesting to the fact. Showed up for an early morning flight on 2 different occasions and was told at the gate the flight was cancelled.
Trying to get a refund is a total challenge! Customer service does not answer the phone or emails I send regarding my refund. If this airline wants to be legit, they need to start being professional.
My next step is initiating a dispute through my credit card which is ridiculous. I am giving them a 1 star rating only because there is no option for a ZERO!!
- Direct flight from fll to mco
- Horrible customer service
- Constantly canceling flights
- No warning that flights are delayed or cancelled
Preferred solution: Full refund
User's recommendation: AVOID this airline!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel reservation and money refund
Issue never resolved refund never given . Silver airways are a bunch of thieves.
Silver Airways customer service ask for info since Saturday Sept 9, all info submitted and nothing yet still waiting. No refund No answer
- Good advertisement
- Poor customer service
Preferred solution: Full refund
User's recommendation: Spend the extra money to have a better piece of mind.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWanna elaborate more about the issues for this refunds
I did called them , but they promised to pay me and they never did so I am looking for a legal adviser because it looks like they don’t want to pay me !
I told the ok I keep waiting till after 11:45 I went back to the lady I could not found here there I waited till she came , and she told me that , the flight was cancel that there will be no more flight and she dont know when the flight will resumed .
Then I dident know what to do next because I was supposed to have a connections from Fort Lauderdale and if I dont get to Fort Lauderdale , I will missed my connection.
I asked the lady , what can I do now , she told me she didnt know and my only options is to check on other flights . I was very frustrated at the time , I pull out my phone and start searching for flight availability because there was not time for me to wait .
I was able to see united airline online I talked to them and I was able to book a flight from Jacksonville fl to my next connection for $500 .in other for me to get connected to the rest of my flights .
I have been calling your customer service for the longest I wasnt able to get to speak to no body , I drives with my wife to the airport in other to talk to anyone responsible , but there was no one at the time .
Please I am look forward for my refunds and compensations .
Preferred solution: Full refund
User's recommendation: I will recommend to them that this flight silver airways is not reliable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund or credit
Preferred solution: Full refund
Airline Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orange Park, FloridaRefunds
I bought a ticket from Jacksonville fl to Bremen Germany, Departure
Jacksonville, FL, (JAX) to Bremen, Germany, (BRE)3 StopsSilver Airways
Flight 96
10:00pmMon. Jun 19JAX
11:40pmMon.
Jun 19FLL
7h 25m Layover in Fort Lauderdale
Note: Baggage allowance can differ between airlines. Please confirm with each one individually.Spirit Airlines
Flight 1610
7:05amTue. Jun 20FLL
7:57amTue. Jun 20CUN
14h 48m Layover in Cancun
Note: Baggage allowance can differ between airlines.
Please confirm with each one individually.Condor
Flight 2115
10:45pmTue. Jun 20CUN
4:20pmWed. Jun 21FRA
14h 30m Layover in Frankfurt
Note: Baggage allowance can differ between airlines. Please confirm with each one individually.Lufthansa
Flight 350
6:50amThu.
Jun 22FRA
7:45amThu. Jun 22BRE
Total Trip Time: 51h 45m
Return
Bremen, Germany, (BRE) to Jacksonville, FL, (JAX)3 StopsRyanair
Flight 8456
8:35amMon. Jun 26BRE
10:30amMon. Jun 26ZAD
24h 55m Layover in Zadar
Note: Baggage allowance can differ between airlines.
Please confirm with each one individually.Ryanair
Flight 1040
11:25amTue. Jun 27ZAD
12:30pmTue. Jun 27FCO
6h 25m Layover in Rome
Note: Baggage allowance can differ between airlines. Please confirm with each one individually.Norse Atlantic Airways
Flight 401
6:55pmTue.
Jun 27FCO
10:30pmTue. Jun 27JFK
10h 15m Layover in New York
Note: Baggage allowance can differ between airlines. Please confirm with each one individually.Delta Air Lines
Flight 5800
8:45amWed.
Jun 28JFK
11:22amWed. Jun 28JAX
Total Trip Time: 56h 47m
AIRLINE CONFIRMATION
AirlineFlight NumberConfirmation Number
Silver Airways96OQAAGH
Spirit Airlines1610HITMMG
Condor211505HPE5
Lufthansa350SVZ2I8
Ryanair8456OJ88HG
Ryanair1040FBT3RL
Norse Atlantic Airways401V3DVRI
Delta Air Lines5800HI68X2
About Us Help Privacy Policy Terms & Conditions
User's recommendation: Please do not buy your sir tickets with silver airlines, they don’t really care much about their clients, not at all .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gainesville, FloridaREFUND FOR MY FLIGHT!!!!
My daughter, Natasha Benzadon, was scheduled on flight no. 3M141 (Confirmation no.: DYUYUE) today, October 19th from Gainesville, FL to Ft.
Lauderdale. It was originally scheduled to leave at 8:30pm. I received notification yesterday that it would be leaving 11:57pm - and then I received a notification today advising of another delay until 12:36am. My daughter arrived at the Gainesville airport at 10:00pm tonight and was advised that the TSA screening had closed at 9:30pm and therefore she would not be allowed to board the flight.
Not only did I have to book another flight on a different airline for her to come home tomorrow, but this delay is causing her to miss a very important medical appointment scheduled for 9am tomorrow. I have been trying to reach someone to discuss this with since yesterday, but I cannot reach a human being. I would like an immediate refund of this flight back to my credit card.
Thank you for your confirmation that this will be taken care of. Sincerely, Emilio Benzadon
Preferred solution: Full refund
User's recommendation: STAY AWAY from this airline.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orange Park, FloridaBecause this company is bad at customer service, they do not care about their customers.
User's recommendation: Not to book with them they are bad company to deal with .
Brands Related to Silver Airways
Companies Similar to Silver Airways
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.